Scope
This policy applies to our websites (including saasglobalhub.com), web applications, APIs, mobile experiences, and related services (“Services”). It does not apply to third-party sites, products, or services linked from our Services.
Information we collect
1) Information you provide
- Account and profile data (name, email, phone, company, role).
- Content submitted through the Services (messages, uploads, prompts, files, URLs).
- Billing details processed by our payment provider.
- Support inquiries and communications.
2) Information from your use of the Services
- Device/log data (IP, browser/OS, timestamps, referrer, pages).
- Telemetry (feature usage, performance, diagnostics).
- Cookies/SDKs for auth, preferences, analytics.
3) Information from third parties
- Integrations you connect (CRM, help desk, messaging, storage).
- Authorized datasets you provide or expose to us.
How we use information
- Provide, operate, maintain, and improve the Services.
- Authenticate users; prevent fraud/abuse; protect security.
- Process transactions; billing and administration.
- Deliver and enhance AI features per your configuration.
- Support communications and, where permitted, marketing.
- Comply with law and enforce agreements.
Legal bases for processing (EEA/UK)
Where GDPR/UK GDPR applies, we rely on contract, legitimate interests (security, diagnostics, improvement), legal obligations, and consent where required (e.g., certain cookies/marketing).
How we share information
- Service providers for hosting, storage, analytics, support, and payments under contract.
- Integrations you enable to fulfill the connection.
- Legal & safety to comply with law or protect rights and security.
- Business transfers in mergers, acquisitions, financing, or asset sales.
- We do not sell personal information in the traditional sense; where law defines “sale”/“sharing” broadly, you may opt out (see rights below).
Cookies and analytics
We use necessary cookies for authentication and core functionality and, where permitted, analytics cookies to understand product usage. Manage cookies in your browser and, where required, via our banner/preferences.
Data retention
We retain information as needed to provide the Services and meet legal obligations. Retention varies by category and use. When no longer required, we delete, aggregate, or anonymize.
Security
We implement administrative, technical, and physical safeguards (e.g., encryption in transit, least-privilege access, logging/monitoring). No system is 100% secure.
International data transfers
We are a U.S. company (Kentucky). If you are outside the U.S., your data may be processed in the U.S. and other countries. Where required, we use appropriate safeguards (e.g., EU SCCs).
Your privacy rights
Depending on your location, you may have rights to access, delete, correct, or port your data; to opt out of targeted advertising or certain “sale”/“sharing”; to limit use of sensitive data; or to appeal a decision.
- EEA/UK: access, rectification, erasure, restriction, portability, objection, consent withdrawal.
- U.S. states (e.g., CA, CO, CT, UT, VA): access, delete, correct, portability, opt-out of targeted ads and certain disclosures.
To exercise rights, email privacy@saasglobalhub.com. We will verify and respond within required timelines. You may use an authorized agent where permitted.
Children’s privacy
Our Services are not directed to children under 13 (or the age of digital consent in your area). If you believe a child provided data, contact us to request deletion.
“Do Not Track” and global privacy controls
We may recognize supported signals (e.g., Global Privacy Control) as required by applicable law to process opt-out preferences.
Changes to this policy
We may update this policy periodically. We will post updates and revise the effective date. If changes materially affect your rights, we will provide additional notice.
How to contact us
SaaSGlobal Hub LLC · 828 Lane Allen Rd, Ste 219, Lexington, KY 40504, USA · Email: privacy@saasglobalhub.com · Phone: +1 716 342 0826
Enterprise customer? Need a DPA or security questionnaire? Contact privacy@saasglobalhub.com.